All questions related to your profile and managing it

• How can I change my password? 457
• I play in several clubs, can I have a single login? 279
• I have a single account across several clubs, how do I choose which club to display? 232
• A family member wants to become a member, can I add them? 170
• How do I book for a family member? 39
• I've lost my password. How can I recover it? 278
• How do I change my profile photo and information? 51
• I have several accounts: how do I merge them into a single login? 37
• How do I change the site language? 42
• How do I set my personal access code? 58
• My data: download, leave the club, delete my account 56
• How do I become a club member online? 52

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 184
• Why are some cells pink on the board? 403
• How can I make a booking 963
• How can I book with a guest? 277
• How can I edit a booking? 223
• How can I delete a booking? 315
• All courts are occupied. Can I join the waiting list? 104
• What payment methods are available to me for a booking? 143
• How to create an open booking 79
• How to join an open match 65
• Where can I find the court access code (door code)? 48
• How do I withdraw from an open match? 51
• How do I view my booking history? 45
• How do I see the weekly schedule? 45
• How do I find and book at another club? 55

How do I register for a camp or a school?

• Sign up for a tennis lesson 125

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 53
• How do I pay for a booking with my wallet? 41
• How do I split the payment with my partner? 47
• How do I use my restaurant vouchers? 50
• How do I view and pay my invoices? 37
• How do I download my certificates? 52
• How do I send money from my wallet to another member? 49

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 49
• How do I join my club's WhatsApp groups? 38
• How do I take part in the Défi-Plugin (challenge tournament)? 33

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 52
• How do I turn on dark mode? 33
• How do I install the Plugin.ch mobile app? 42
• How do I choose the notifications I receive on my phone? 50
• Where can I find the messages sent by my club? 67

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 57
• The administration home page 51

• Manage access 72
• Manage membership cards 62
• Manage clubhouse 48
• Manage restaurant credit 37
• Manage email sending 44
• Manage invoicing 32
• Manage member groups 48
• Manage registrations 46
• Manage special days 41
• Manage offers 48
• Manage online payments 54
• Manage billing regions 44
• Manage the club manager 38
• Manage challenge tournaments 45
• Manage RFID validation 51
• Manage general settings 56
• Setting up the accounts (general ledger) 64
• Configure EBICS: connect Plugin.ch to your bank 69
• Gate access log 64
• Manage multiple buildings 69

• Create a new court 51
• Manage court groups 66
• Manage booking periods 68
• Manage court usage 57
• List, edit, or delete a court 51
• Manage sports 44
• Close courts 71

• Create a new season 53
• Edit or delete a season 55
• Open the winter season by copying last season 41
• Link a sport to a season 59

• Manage recurrence authorizations 49
• Manage restrictions 50
• Manage subscription type 57
• Create booking prices: per session or per season 47
• Check rates with the rate grid 62
• Manage non-member and pay-as-you-go deductions 60
• Booking without a subscription: the guest subscription 66

• Create an item 53
• Assign an item to a member 52
• Edit or delete an item 41
• Delete an item assigned to a member 42
• Import linked items from Excel 42

• Display the member list 63
• Create a new member 72
• View a member's detailed information 49
• Display a member's operational data 56
• Manage member subscriptions 44
• Import member data 47
• Print member cards 63
• Print and export the member list 53
• Charge an item to a member or a group 41
• Link a member to a group 50
• Edit and delete a member 48
• Search for a member 56
• Managing duplicates: merging two profiles 46
• Managing units to be deducted: personalised hours and non-members 50
• Manage Swiss Tennis licenses 53
• Topping up a member's wallet 60
• Find and reactivate a removed member 57
• Issue a certificate for a member 62
• Managing families 53
• Handling erasure requests (GDPR) 54

• Add a new sponsor 49
• Invoice sponsors 53
• Re-invoice sponsors 51

• Assign and remove a role 42
• Roles and access: create and edit a role 51

• Activating the Lessons module 60
• Creating lesson items 44
• Create, edit, and delete a lesson 54
• Manage lesson groups 73
• Manage lesson enrollments 67
• Prerequisite 69
• Invoice and reminder texts 44
• Teachers' schedule 68
• Grouped payments of registrations (basket) 59
• Change the rate of a registration 63
• Copy a lesson for the next season 88

• Complete management of equipment rental 61

• Find old invoice groups (archives) 60
• Invoice considerations and display 45
• Create invoices 52
• Send invoices by email 60
• Manage payment reminders 68
• Print invoices 45
• List and search invoices 45
• Edit and delete invoices 54
• Invoicing a membership fee or an item: what's the difference? 35
• Automatic reminders for e-mail invoices 75
• Keeping the accounts with the general ledger 64
• Manage family discounts 71
• Import accounts from Excel 62
• Carry an overpayment over to the next invoice 50
• Transit accounts for online payments 65
• How invoice dates are calculated 62
• Annuler une facture ou une ligne déjà comptabilisée 67

• List of bank payments 55
• Processing via bank files 45
• Process a manual payment 81

• Process installments 67

• Managing bookings in the schedule 87
• Configure and use open matches 67
• Manage the set times 45
• Create a promo code and use it 36
• Refund a fixed-hour session that was released and taken again 65
• Moving a booking and creating a recurrence in the schedule 65
• Creating and managing recurrences 58
• The weekly view and the all-sports view 67
• The cash journal and the history of a booking 68
• Manage cash register prices 67
• Offering items with a booking 60
• Deleted bookings and deletion records 69
• Replace a player on a fixed hour 95
• A fixed hour cannot be added: nothing is displayed 92

• Manage automatic emails 106
• Sending bulk emails 55
• Manage messages 74
• History of sent emails 75
• Writing an e-mail with the editor 64
• Birthday and inactive member e-mails 54

• Manage challenge tournaments 52

• Enable partner search 67

• The statistics dashboard 58
• Invoicing bookings from the statistics 53

• Access the program 79
• Booking by a member 58

• Creating and configuring a lesson 59
• Sign up for a tennis lesson 48
• Managing registrations (administrator) 63
• Managing groups and the schedule 54
• Tennis lesson invoicing 45
• Invoicing check and Youth and Sport export 58

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 66
• Adding and editing an employee 77
• Special cases: minor salary, young people, pensioners, LPP 57
• Running the monthly payroll 71
• Entering a compensated absence (army, maternity, illness, accident) 70
• The 13th salary and holidays for hourly employees 61
• Paying salaries and reconciling them with the bank 62
• Correcting an approved payslip 55
• Salary certificates and annual lists 55

You'll find all the questions about booking without an account

• How can I book if I don't have an account 889
• Where can I find available courts in my area? 161
• How can I edit/cancel my booking if I don't have an account? 164